These are our terms and conditions for making purchases from our website.
We can accept payment via Paypal account or most major credit/debit cards. These latter payments are facilitated by Paypai. Von Zos does not process payments through its website.
Most orders will be fulfilled within 5 days, often in less time. We will deliver the items ordered to the delivery address that you specify when completing your order. All delivery times quoted are estimates only, based on availability of the service, normal processing and delivery time. During the month of December, when postal services worldwide experience exceptional demand, delivery times may be longer:
PLEASE NOTE: items that are purchased as PRE-ORDERS can only be dispatched once we are in receipt of stock. For multiple orders, we will dispatch as a single shipment unless requested otherwise. The expected dispatch times for pre-ordered items are subiect to change at any time. In cases of goods that are faulty, damaged or incorrectly supplied please contact us via the general enquiries form and arrange to return the goods to our mailbox. We will refund postage costs incurred in retuming faulty, damaged or wrongly supplied goods. We shall use reasonable efforts to replace damaged or incorrect goods but if replacement is not possible, or if an order is cancelled for any other reason, we will only be obliged to refund the full amount paid by you. This does not affect your statutory rights.
By purchasing an order through our website, you consent to your email address being added to our mailing list. You can unsubscribe easily at any time.
Please be aware, you may be liable for customs duties and other import fees when purchasing a product from outside of the United States. You are solely responsible for paying any fees, duties or charges levied.
If you have any problems at all please contact us. It is our wish that you are satisfied with any purchase you make.
Information in accordance with our website.
When do we collect information?
We collect information from you when you place an order, subscribe to our newsletter, fill out a form or otherwise enter information on our site.
How do we use your information?
We may use the information we collect from you when you make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways: a) To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested. b) To improve our website in order to better serve you. c) To allow us to better service you in responding to your customer
service requests. d) To administer a contest, promotion, survey or other site feature. e) To quickly process your transactions. f) To send periodic emails regarding your order or other products and services.